Progressive, Transformative Technology

Anywhere, Anytime, Anyhow

At the heart of enabling people to make informed decisions is easy access to the right information at the right time. Carenet enables your members to interact with us from anywhere at anytime, using any device, and across all channels.

Our unified-communication platform addresses our nation’s critical shortage of healthcare services by delivering a convenient connection to 24/7 medical support via the web, chat, SMS text, email, and phone. From live agent interaction to proactive agentless messaging and self-service tools like interactive voice response, we accommodate every need and preference.

Customizable, Scalable Solutions

At Carenet, we don’t believe in a one-size-fits-all approach. We design customized solutions that improve efficiencies, cut costs and scale easily as your needs evolve. Our team will capitalize on the systems you’ve invested in and develop new systems to further optimize your operations and enrich your members’ experience.

Secure, Solid Systems

Carenet takes the utmost measures to ensure industry compliance and secure valuable member data. We pass all third-party security audits including the Statement on Standards for Attestation Engagements (SSAE 16). We also meet the Department of Defense’s stringent network equipment requirements.

Robust Business Intelligence

Our robust content management capabilities enable us to store extensive volumes of critical information. By combining this actionable data with our finely tuned engagement practices, we’re able to maximize every member interaction and proactively solve health challenges before they become problems.

From proven systems to unchartered territories, you can count on Carenet to provide the progressive, evolutionary contact center technology you need to transform your business and elevate your member experience.