Immediate care with 24-hour nurse advice

Home healthcare is in your members’ best interest.

Nothing is more comforting than having an experienced, compassionate nurse available anytime to answer questions, assess symptoms, and provide care recommendations.

Staffed by highly skilled, registered nurses, Carenet’s Nurse Advice team is available 24/7 to assist with your members’ health concerns. Utilizing the McKesson/Relay Health CareEnhance^® Call Center triage module, our nurses have access to the industry’s most trusted clinical content including more than 400 symptom-based guidelines.

Our ask-a-nurse services include:

• Symptom assessment and phone triage
• Urgent and non-urgent care advice
• Program, provider, and facility referrals
• Drug and medication information
• Recommendations or condition explanations

Nursing care-management services, like nurse triage, encourage appropriate use of resources based on a thorough symptom analysis. With nurse triage, we direct members to the proper facility at the right time, saving everyone time and money. Using Nurse Advice to triage issues reduces claims and costs like unnecessary ER visits, relieves stress, and increases productivity. In fact, over 30% of the calls to our nurse triage line are resolved with at-home treatment.

It’s easy to see why easy access to nurse advice is a win-win for everyone.