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Nurse Advice Line

Immediate care with 24/7 commercial health plan nurse triage services

Unnecessary ER visits delay treatment, overwhelm staff and cost billions of dollars a year. Carenet alleviates this pain by providing easy access to medical information and treatment recommendations.

Utilizing the McKesson/Relay Health CareEnhance® Call Center triage module, our nurses have access to the most trusted clinical content. Available via the web, chat, email, phone and SMS text, Carenet’s nurse advice line provides:

  • Symptom assessment and triage
  • Urgent and non-urgent care advice
  • Program, provider and facility referrals
  • Diagnosis or condition explanations
  • Medication information

Give Your Members Expert Advice.

Call 800-809-7000 to learn more.

We encourage appropriate resource usage by guiding members to the right facility at the right time, saving everyone time and money. Carenet has a 65% ER avoidance rate, and resolves more than 30% of our nurse triage line calls with at-home treatment.

With Carenet’s commercial nurse advice line, you will:

  • Reduce unwarranted ER visits and associated costs
  • Elevate member knowledge, engagement, health and satisfaction
  • Boost your clinical, financial and operational outcomes
Commercial Nurse Triage

Performance-Driven Solutions

Imaging Information Saves Members $11.5M

Proactive outreach guides members to lower-cost facilities saving an average of $400 per test.

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Medicare Screening Compliance
improved 160%”

Personalized outreach by highly skilled engagement specialists elevates exam compliance, outcomes and rating.

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Personalized Support Propels Enrollment

Expert engagement specialists enroll 45% of members in prescription drug mail-order service.

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ER Diversion Improves Utilization and Savings,

saving a major health plan a projected $706k.

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Testimonials Video - Carenet Healthcare Services