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24x7 Virtual Clinic 

Seamless access to registered nurses with virtual MD and behavioral health integration

In our 24x7 Virtual Clinic, Expert Advice Starts with a Registered Nurse

We provide registered nurse resources up-front in the telehealth process to triage your members’ symptoms. Our comprehensive services include:

  • Symptom assessment and triage based on evidence-based guidelines
  • Urgent and non-urgent care advice
  • Program, provider and facility referrals (traditional, retail and telehealth–based on your plan designs)
  • Medication information
  • Decision support for condition education and treatment options
  • Bilingual Spanish/English support delivered by clinical resources

Seamless, Multi-Channel Access to Virtual MDs and Behavioral Health Resources

While more than 30% of our Nurse Advice line calls are solved with at home treatment, when members require a medical doctor, psychiatrist or therapist, our nurses connect members with these critical resources.

Together, Carenet and MDLIVE deliver a telehealth network that is the nation’s largest, with providers who are specially trained in communicating with, diagnosing and supporting patients via virtual channels. Every member interaction is secure, confidential and HIPAA-compliant.

Virtual Behavioral Health Visits Now Available

Our virtual psychiatry and therapy offering is now part of our Virtual Clinic, bringing your members virtual access to a community of in-state licensed and screened psychiatrists, behavioral health therapists and social workers.

The Carenet Difference

With 27+ years of deep healthcare experience, we have the expertise to ensure success for you and your members.

Our Virtual Clinic:

  • Decreases costs across the board
  • Boosts your clinical and financial outcomes
  • Decreases inappropriate ER utilization
  • Increases member access to timely, expert medical and behavioral health advice
  • Better serves members in geographies underserved by MDs and behavioral health resources
  • Elevates member experiences, engagement and satisfaction
  • Reduces member confusion and stress

In partnership with


Improve Care Accessibility with Telehealth. Download our Free E-Book “Telehealth: Market Forces Driving Innovative Delivery Models” to Learn More.

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Commercial Telehealth Solution

Performance-Driven Solutions

Imaging Information Saves Members $11.5M

Proactive outreach guides members to lower-cost facilities saving an average of $400 per test.

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Medicare Screening Compliance
improved 160%”

Personalized outreach by highly skilled engagement specialists elevates exam compliance, outcomes and rating.

Read More

Personalized Support Propels Enrollment

Expert engagement specialists enroll 45% of members in prescription drug mail-order service.

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ER Diversion Improves Utilization and Savings,

saving a major health plan a projected $706k.

Read More
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Commercial Telehealth Video - Carenet Healthcare Services