Commercial Health Plans

Nurse Advice Line

Immediate care with 24-hour nurse advice line

Unnecessary ER visits delay treatment, overwhelm staff and cost billions of dollars a year. Carenet alleviates this pain by providing easy access to medical information and treatment recommendations.

Utilizing the McKesson/Relay Health CareEnhance® Call Center triage module, our nurses have access to the most trusted clinical content. Available via the web, chat, email, phone and SMS text, Carenet’s nurse advice line provides:

  • Symptom assessment and triage
  • Urgent and non-urgent care advice
  • Program, provider and facility referrals
  • Diagnosis or condition explanations
  • Medication information
Give Your Members Expert Advice.
Call 800-809-7000 to learn more.

We encourage appropriate resource usage by guiding members to the right facility at the right time, saving everyone time and money. Carenet has a 69% ER avoidance rate and resolves over 30% of our nurse triage line calls with at-home treatment.

    With Carenet’s nurse advice line, you will:
  • Reduce unwarranted ER visits and associated costs
  • Elevate member knowledge, engagement, health and satisfaction
  • Boost your clinical, financial and operational outcomes
Nurse Advice Linee

Imaging Information Saves Members $11.5M

Proactive outreach guides members to lower-cost facilities saving an average of $400 per test.

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Medicare Screening Compliance
improved 160%”

Personalized outreach by highly skilled engagement specialists elevates exam compliance, outcomes and rating.

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Personalized Support Propels Enrollment

Expert engagement specialists enroll 45% of members in prescription drug mail-order service.

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ER Diversion Improves Utilization and Savings,

saving a major health plan a projected $706k.

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Client Testimonials Video - Carenet Healthcare Services