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24x7 doctor and nurse care for your health plan members

At Carenet, the doctor is always in.

Our 24x7 Telehealth solution provides expert nurse and physician care by video or phone anytime, day or night.

Imagine this:

It’s 2 a.m. and your five-month year old is screaming. A bad rash is covering her body. You have to make a decision. Do you head to the ER? Do you go to urgent care? Or, do you try to soothe her until you can get an appointment with your pediatrician?

To the rescue: Carenet’s commercial Telehealth solution.

A Dynamic Duo

By coupling virtual physician services with our award-winning Nurse Advice Line, we’ve created a dynamic duo that ensures your members receive the right care right when they need it.

Here’s how it works:

  1. Members access our 24x7 Nurse Advice Line, where experienced registered nurses assess symptoms and provide care recommendations.
  2. If a nurse determines doctor assistance is needed, the member is connected to a U.S. board-certified physician for a phone or online video consultation.
  3. The doctor diagnoses the condition and prescribes medication, if warranted.

No appointment needed. No unnecessary ER trips. No needless spending.

Instant Care for Common Conditions

Our network of approximately 1,000 physicians representing more than 2,300 licenses, available through MDLIVE, can diagnose, treat and write prescriptions for a variety of low-acuity conditions, such as:

  • Colds and flu
  • Pink eye
  • Sore throat
  • Bronchitis
  • Sinus and ear infections
  • And, more

With Carenet’s telehealth services, you will:

  • Elevate member accessibility to expert, trusted medical advice
  • Improve utilization of healthcare benefits, resources and dollars
  • Reduce non-emergent ER visits and associated costs
  • Elevate member experience, engagement and satisfaction
  • Boost your clinical and financial outcomes

Improve Care Accessibility with Telehealth. Download our Free E-Book to Learn More.

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In partnership with MDLIVE.

Commercial Telehealth Solution

Performance-Driven Solutions

Imaging Information Saves Members $11.5M

Proactive outreach guides members to lower-cost facilities saving an average of $400 per test.

Read More

Medicare Screening Compliance
improved 160%”

Personalized outreach by highly skilled engagement specialists elevates exam compliance, outcomes and rating.

Read More

Personalized Support Propels Enrollment

Expert engagement specialists enroll 45% of members in prescription drug mail-order service.

Read More

ER Diversion Improves Utilization and Savings,

saving a major health plan a projected $706k.

Read More
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Commercial Telehealth Video - Carenet Healthcare Services