The Administrative Assistant performs a wide range of administrative/secretarial duties as assigned and maintains confidentiality of all privileged information.
The Lead is responsible for overseeing daily operations in the event a Team Manager, Senior Manager, or the Director of Member Services is not on-site. Leads are not responsible for conducting any triage program activities that require interpretation of clinical information.
The Training Team Leader, Member Services is responsible for ensuring that Member Services employees are adequately trained and developed to perform their job duties. The Training Team Leader, also is responsible for working closely with the Operations, Client Services and Clinical Services teams to improve the quality of work executed by the Member Services teams. This is a non-clinical position. The Training Team Leader is not responsible for conducting any triage program activities that require interpretation of clinical information.
The Senior Manager, is responsible for directly supervising and coordinating the day-to-day activities of the operations Member Services employees to ensure optimal level of call center operations, quality, customer services and sales metrics are achieved. Maintains adherence to Carenet company policies, procedures and philosophies.
The Director, Member Services is responsible for leading and directing activities associated with meeting client expectations, coordinating and communicating across disciplines and departments with a focus on integrating quality improvement and operations. In addition, the Director, ensures revenue targets are achieved while maintaining consistent with Carenet company policies, procedures and philosophies.
Our skilled Care Coordinators combine the art of empathy and skill of multi-tasking to navigate our callers to the right place at the right time. Their goal is to provide the caller with an extraordinary call experience, so it takes a special person to be a Care Coordinator. If you looking to join a unique team and have call center or medical office experience, apply today to be part of our new health center environment.
Carenet has a challenging opportunity for a Care Advocate Specialist who will be responsible for managing and coordinating a high volume of service requests from members and providers. The Care Advocate Specialists are not responsible for conducting any triage program activities that require interpretation of clinical information.
If you are looking to make a difference in people’s lives, consider becoming an engagement specialist. In this role, you will and have an opportunity, on every call, to change someone’s life as you talk to our client’s members about ways to improve their overall healthcare experience. We need experienced call center professionals who can build relationships with members and engage them to take advantage of opportunities available to them.
Carenet has immediate openings for San Antonio’s top Medical Sales Representatives. In this unique outbound sales role, you will interact directly with healthcare consumers and be responsible for educating them on the best-suited healthcare facilities for their needs. You will also communicate available benefits that can result in consumer savings, with the goal of increasing the overall value of their healthcare dollars. If you want to impact people’s lives, apply today.
This is an exciting opportunity for a Team Manager, whose primary responsibility is to manage, develop, coach, and empower team members to provide our callers with an extraordinary experience. If you are ready to be part of a management team that is serious about results, passionate about service, and accountable to your team, join the best of the best at Carenet.