Carenet - Case Management, 24-7 Nurse Advice Line, Ask-your-Nurse, Care Advocate Navigation services, Health Coaching, HRA Assistance

For a better quality of life consider joining CareNet.

Career Opportunities

If you are interested in becoming part of the CareNet Team:

Please email your resume for one of the open positions.

Mail or drop off your resume at:
11835 IH-10 West
Suite 301
San Antonio, Texas 78230

Give us a call today to speak with a Recruiting Staff Member.
(210) 595-2100

Care Advisor - Registered Nurses
CareNet's ideal Care Advisor candidate is caring and compassionate and has excellent communication and organizational skills.

This position is only available in our San Antonio, TX location.

If you are a Registered Nurse, with a minimum of 3 years clinical experience, seeking an outstanding career opportunity to:

Provide care instructions and education over the phone
Help people with a wide variety of presented health conditions
Extend your skills outside the traditional hospital or clinic setting
Be a candidate for our work at home program, CareNet@Home
Maintain a flexible schedule - including evenings and/or weekends
Use computer technology to provide care instructions according to approved clinical guidelines

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Nurse Educator, Registered Nurse
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Over two decades of experience have elevated CareNet to being the premier provider of care management services by delivering unrivaled flexibility in serving its members/patients.

CareNet has a singular focus. Deliver creative and progressive healthcare solutions that allow every patient to achieve better health. CareNet continually strives to help client's impact their outcomes by providing consistent, professional and passionate care resulting in an extraordinary track record of high value and progressive solutions. CareNet is a reliable, objective and coordinated resource for our clients and their members, in making informed health decisions.

Our vision to be a leader in the healthcare contact center vertical market and rapid growth has created a need to fill the position of Nurse Educator.

Summary: The Nurse Educator, Registered Nurse, is responsible for ensuring CareNets training program is of the highest quality and that it continually meets both the client and Company expectations.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Coordinates, plans and delivers training and orientation to both Clinical and Non-Clinical employees
Research, design, and produce quality training materials based on adult learning theories using appropriate interactive technologies
Determines training and instructional objectives and approaches to support organizational goals; assesses training needs and conducts needs analysis and task analysis
Develops content outlines and instructional materials; creates and manages the training timeline and deliverables to ensure positive training outcomes, on-time implementation and cost control.

Education/Experience: Minimum of an Associate's degree from a two-year college or technical school or Diploma Nursing Program and three years of related clinical experience in acute or ambulatory area or tele-health is preferred. Experience with Health Insurance and Managed Care concepts is preferred. Previous training experience preferred.

Ability to read, analyze, and interpret company software, guidelines, health references, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions. Ability to calculate figures and amounts. Ability to apply concepts of basic algebra. Ability to deal with and solve problems using solid judgment skills.

Technical skills: Basic PC and keyboarding skills required. Ability to handle multiple line phone systems, pagers and paging systems preferred.

Benefits: CareNet offers a competitive salary and comprehensive benefits. If you have a "can-do" attitude and looking for a rare opportunity to join an aggressively growing company where you will establish yourself long term, please email your resume to jobs@callcarenet.com.

**Candidates responding to this posting must currently possess the eligibility to work in the United States, and possess a current, unrestricted, RN licensure in Texas.**

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Supervisor, Clinical Services
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Over two decades of experience have elevated CareNet to being the premier provider of care management services by delivering unrivaled flexibility in serving its members/patients.

Our vision to be a leader in the healthcare contact center vertical market and rapid growth has created a need to fill the position of Supervisor, Clinical Services.

Summary: The Supervisor-Clinical Operations has direct responsibility for management, performance, and development of the Registered Nursing staff. The supervisor will be responsible for coaching, monitoring, and optimizing the Registered Nursing staff to meet/ exceed organizational service goals. They will also be providing a positive work environment for the Registered Nursing staff. This is an entry-level management position.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

In addition to all duties of a Care Advisor, the following are key elements of the Supervisory role:

Assesses callers's needs and assists them with issues related to patients care.
Adapts communication style to persons representing diverse personal, professional, cultural, and socio-economic backgrounds.
Ability to multi-task; simultaneously thinks, talks, and types.
Uses excellent hearing and listening skills to receive detailed information.
Utilizes the computer database to assess, educate and document all information in an accurate manner.

30% of time will be spent on coaching towards productivity and caller delight by providing continual feedback to team members. Coaching can include 'customer service skills', 'telephone etiquette', and 'how to take control of a call'. It will include specific customer deliverables; call handling efficiencies, adherence to P & Ps, mentoring, and include performance metrics for their team.
20% of time will be spent on QA. Maintain Quality Monitoring to ensure the accuracy, consistency and courtesy of the information being provided to all customers and potential customers. Calls will be monitored via recorded calls and printed record reviews.
30% of time will be spent monitoring the CECC queue for optimum efficiency and adherence to customer deliverables. This includes: assisting nurses as a resource for clinical and operational issues, analytical skills for workforce management, knowledge and proficiency in all accounts.
20% of time will be spent on administrative duties such as payroll, evaluations, etc.
Assist clinical staff with State specific RN license applications/ requirements.
Maintain a professional atmosphere by keeping morale high and fostering team environment for nurses on site and with Carenet@Home program.
Evaluates ways to improve services and communicates ideas to the management team
Provides support to team and provides effective communication
Strong clinical skills/ proficiency in OB, Pedi, and Urgent clinical scenarios
Support 24/7 operation to include weekends, holidays, evenings, to include on site presence for staff
Accountable in maintaining URAC standards
Daily analysis of operational reports for optimal Clinical Services' operations.

Education/Experience: Minimum of an Associate's degree from a two-year college or technical school or Diploma Nursing Program and five years of related clinical experience in acute or ambulatory area. Knowledge in Health Insurance, Managed Care and/or Tele-health concepts is preferred. Supervisory or Charge Nurse experience preferred.

Technical skills: Word processing, Spreadsheets, E-mail, data base software, and Internet software. Ability to handle multiple line phone systems, pagers and paging systems preferred.

**Candidates responding to this posting must currently possess the eligibility to work in the United States, and possess a current, unrestricted, RN licensure in Texas.**

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Member Services Care Coordinator - Inbound
CareNet's ideal candidate for Care Coordinator possesses excellent customer service skills and genuinely enjoys helping all kinds of people. Previous healthcare and call center experience is preferred. Bilingual skills are a plus.

If you are looking for an exciting health call center career opportunity to:

Answer incoming calls from members, family members, and healthcare providers
Assist members/patients with triage and class/event registrations
Assist with physician/facility referrals, healthplan benefit information and other member service support functions
Assist with routine patient authorizations and referrals
Provide compassionate care to every caller while dealing with highly sensitive and confidential health related situations
Work in a professional, dynamic, growing company

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Care Advocate Specialist
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This position is available in our San Antonio, TX and Nashville, TN locations.

CareNet has a challenging opportunity for a Care Advocate Specialist. Reporting to the Client Services Department, this position is responsible for managing and coordinating a high volume of service requests from members and providers. This is a non-clinical position. The Care Advocate Specialists are not responsible for conducting any triage program activities that require interpretation of clinical information.

Responsibilities listed are representative of the knowledge, skill, and/or ability required:

Provide exceptional customer service via telephone
Ensures customer satisfaction by providing quality service, identifying customer needs and assisting them with issues/concerns related to health care issues
Research, identify and problem solve, verify eligibility of service and place call backs as required
Meet and support established service goals and business objectives by meeting and exceeding performance standards
Adapts communication style to persons representing diverse personal, professional, cultural, and socio-economic backgrounds.
Ability to multi-task; simultaneously thinks, talks, and types.
Uses excellent hearing and listening skills to receive detailed information.
Responds to the needs of a 24/7/365 operation.
Contact health plans on member's behalf to coordinate care.
Collaborate care for members with complex medical issues
Facilitate the collection and transfer of medical records as needed.
Arrange health care services for members
Locate various healthcare resources in member's community
Ability to analyze and understand multiple health plan benefits
Proactively identify and make appropriate referrals into the member's healthcare program
Continuously evaluates process and programs to ensure Client, Accredited and CareNet standards of practice are met and implements methods and recommendations to improve process.

The Job Qualifications are as follows:

Education/Experience: High School Diploma or General Education Degree (GED) required; some college preferred. Minimum of three years medical clerical experience required. Minimum of two years customer service, medical office/clinic or institutional setting; or equivalent combination of education and experience required.
Healthcare experience required.
Medicare/Medicaid experience preferred.
Medical benefit and insurance coordination experience preferred.
Language Ability: Ability to read, analyze, and interpret company software, guidelines, health references, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions.
Math Ability: Ability to calculate figures and amounts. Ability to apply concepts of basic algebra.
Reasoning Ability: Ability to deal with and solve problems using solid judgment skills.
Technical skills: Solid PC and keyboarding skills required. Ability to handle multiple line phone systems, pagers and paging systems preferred. Must be proficient in Microsoft Office programs including but not limited to Excel, PowerPoint and Word.
Supervisory Responsibilities: N/A

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Director of Business Development
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Experience rapid growth and continued innovation in business process outsourcing with one of Inc. magazine's 500 fastest growing private companies in America. With CareNet growing over 500% since 2005, and continued significant growth on the horizon, you have the opportunity to join a select team of driven, passionate professionals.

For more than two decades, CareNet has delivered exceptional personalized health support on behalf of our prominent national healthcare clients. Focused exclusively on healthcare, our suite of products and services that supports more than 80 companies with nearly 10 million members nationwide, has a significant impact on our clients’ acquisition, retention and care management strategies. Clients truly value the partnership they experience with CareNet and are very loyal. Many relationships span 10 years or more.

A newly created position, this is an ideal opportunity for a highly motivated, committed and experienced individual to be a key player in CareNet's growth strategy. Our goal is to deliver tangible-specific results to assist our partner clients in growing their business. You will be presenting CareNet’s unique value proposition to leading national healthcare companies. You will join a roster of accomplished sales executives, manage C-level relationships, and enjoy a lucrative compensation structure. Extensive healthcare sales experience with a consultative approach and the ability to successfully negotiate multimillion dollar contracts are vital differentiators.

Crucial to CareNet's growth, the Director of Business Development is highly visible, drives the growth of our company, and earns a competitive base salary and generous commission plan with minimal travel and a virtual home office.

High-Level Responsibilities:

Provide a consultative sales approach to prospects throughout an extended sales cycle (12 months+)
Maintain a consistent level of sales activity via phone, e-mail and web conferencing (WebX)
Cultivate assigned leads coming from various channels such as publications, online advertising and trade shows
Sell healthcare contact center services directly to new prospects and through strategic partnerships
Develop and execute annual sales plans
Represent CareNet at various trade shows throughout the year
Create, develop and conduct sales presentations to new prospects
Direct and deliver deals, facilitating client transition to the Client Services Team after the sale.

High Level Qualifications:

5-7 years sales and business development experience within the national healthcare industry is required
Bachelor's degree from accredited college/university or equivalent experience desired
Demonstrated track record of lead generation, business development and execution with C-suite required
Exceptional oral and written communication skills with strong presentation capabilities are required
Proven track record of selling a multimillion dollar healthcare product or service on a national basis
Excellent at discovering new opportunities and very comfortable with "opening new doors and relationships"
No relocation required; Virtual home office
Only occasional travel is required.

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Team Manager, Member Services
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The Care Coordinator Team Manager is responsible for ensuring that the Care Coordinators are meeting productivity and quality measures while managing a high volume of service requests from Providers and Members. This is a non-clinical position. The Team Manager is not responsible for conducting any triage program activities that require interpretation of clinical information.

Essential Duties and Responsibilities include the following (other duties may be assigned):

Manage the operation activities of assigned staff ensuring a balance of optimum productivity and service level goals are maintained, service as a knowledge base for staff to provide direction and assistance in operations efforts, proactively offer consultative advice, review staffing levels for assigned shifts to ensure they are sufficient for meeting client performance goals and company budget constraints
Ensure team is meeting quality expectations through required call monitoring audits, coaching and counseling processes
Establish excellent working relationship with clients, placing the highest priority on providing quality service, anticipate future client needs and proactively consults with resolves issues prior to them becoming problematic. Continuously improves the quality of CareNet's service offering.
Ensures employee development through training, coaching, mentoring and providing appropriate training through various media to achieve highly motivated and quality performers.
Respond to 24-hour/7-day-a-week service needs ensuring follow-through resolution of issue.
Assesses callers' needs and assists them with issues related to patients care.
Adapts communication style to persons representing diverse personal, professional, cultural, and socio-economic backgrounds.
Supports the initiatives of the Quality Management Committee.
Effectively recruit, staff and train new Care Coordinators.
Assess hiring, staffing and training needs of assigned staff

The Job Qualifications are as follows:

Minimum Three (3) years of service related, call center team management and training experience; or equivalent combination of education and experience. Healthcare experience is highly preferred.
Exceptional verbal & written communication skills with effective call center and service solution skill set required.

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Member Services Engagement Specialist - Outbound
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The Care Coordinator is responsible for managing a high volume of service requests from Providers and Members. This is a non-clinical position.

Essential Duties and Responsibilities include the following (other duties may be assigned):

Provide exceptional customer service via telephone
Ensures customer satisfaction by providing quality service, identifying customer needs and assisting them with issues/concerns related to health care issues
Maintain key performance metrics on outbound calling programs
Research, identify and problem solve, verify eligibility of service and place call backs as required
Meet and support established service goals and business objectives by meeting and exceeding performance standards
Adapts communication style to persons representing diverse personal, professional, cultural, and socio-economic backgrounds
Ability to multi-task; simultaneously thinks, talks, and types
Uses excellent hearing and listening skills to receive detailed information

The Job Qualifications are as follows:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
High School Diploma or General Education Degree (GED) required; some college preferred.
Minimum of two years outbound calling experience in a call center, medical office/clinic or institutional setting; or equivalent combination of education and experience required. Healthcare experience preferred.

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Reporting Analyst
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Over two decades of experience have elevated CareNet to being the premier provider of care management services by delivering unrivaled flexibility in serving its members/patients.

Our vision to be a leader in the healthcare contact center vertical market and rapid growth has created a need to fill the position of Reporting Analyst.

Summary: The Reporting Analyst is responsible for developing and maintaining reports that will support internal CareNet clients and external CareNet clients reporting requirements. Additionally any technical activities associated with meeting client expectations, coordinating and communicating across disciplines and departments with a focus on integrating quality improvement and operations.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Develop reports for both internal and external requirements.
Perform requirements gathering.
Participate in requirement/implementation meetings with clients (internal and external) to understand the business requirements.
Participate in 24/7 on-call support.
Responsible for Database maintenance.
Monitor and maintain databases to ensure optimal performance.
Create backup and maintenance plans.
Create Tables, Views, Stored Procedures, Queries, and Users.
Perform Data Modeling.
Import/Export data using SSIS.
Build Reports using Crystal Reports XI and/or SSRS.
Participate in development projects.
Provide end-user, hardware and software support.
Establish and maintain a reports delivery platform to enable users to access reports. This would include interactive reports for real-time data as well as batch-style reports.
Acts as a resource to the Quality Management committee in obtaining required data.

Education/Experience: Bachelor's degree in IS or CS from a four-year college or university with 2+ years of experience; or three to five years related experience and/or training; or equivalent combination of education and experience. Experience preferred in the areas of accountability for 24/7 call center technologies, reporting, remote workforce, web application architectures and services, and network architectures and services.

Technical Skills: Word Processing, Spreadsheets, E-mail, database software, and Internet software. Prefer broad knowledge of a variety of technology platforms, tools and languages including: Crystal Reports, Microsoft server systems (e.g. 2003 Server, IIS, Sharepoint), .NET, SQL Server 2005, SQL Server Integration Services (SSIS), XML, SQL Server Reporting Services (SSRS), TCP/IP, VPNs, WAN architectures, etc., DBA experience with SQL Server 2005 and Application Development using C# is a plus.

Certifications: none

Benefits: CareNet offers a competitive salary and comprehensive benefits package to include a matching 401(k) contribution. If you have a "can-do" attitude and looking for a rare opportunity to join an aggressively growing company where you will establish yourself long term, please Apply for this job

**Candidates responding to this posting must currently possess the eligibility to work in the United States**

Application System Analyst
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Over two decades of experience have elevated CareNet to being the premier provider of care management services by delivering unrivaled flexibility in serving its members/patients.

Our vision to be a leader in the healthcare contact center vertical market and rapid growth has created a need to fill the position of Application System Analyst..

Summary: The Applications System Analyst will focus on application development and support for both Windows and Web-based applications. This includes any technical activities associated with meeting client expectations, coordinating and communicating across disciplines and departments with a focus on quality.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Develop Windows and Web-based software applications using OO design principles and Test Driven Development.
Adhere to standardized SDLC practices including source control, release planning, and implementation.
Participate in requirement/implementation meetings with clients (internal and external) to understand the business requirements.
Develop and maintain reports for both internal and external clients.
Participate in design/planning sessions.
Participate in 24/7 on-call support.
Monitor and maintain servers to ensure optimal performance.
Provide end-user, hardware and software support.
Stay current with technology as it applies to CareNet.
Acts as a resource to the Quality Management committee in obtaining required data.

Education/Experience: Bachelor's degree in Information Systems or Computer Science from a four-year college or university with at least two years of experience developing applications using .Net technology; or three to five years related experience and/or training; or equivalent combination of education and experience. Experience preferred in the areas of software development, reporting, web application architectures and services, and network architectures and services.

Technical Skills: C#, OOP, SQL Server 2000/2005, ASP.net, VBScript, JavaScript, XML, Test-Driven Development (TDD), NUnit, Visual Source Safe, Microsoft Office 2003 software. Prefer broad knowledge of a variety of technology platforms, tools and languages including: AJAX, Crystal Reports, DTS, ORM, XP Programming, SQL Server Reporting Services, System Administration, Telecommunications, Web Services. An understanding of Agile development processes.

**Candidates responding to this posting must currently possess the eligibility to work in the United States**

Help Desk Technician
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Over two decades of experience have elevated CareNet to being the premier provider of care management services by delivering unrivaled flexibility in serving its members/patients.

Our vision to be a leader in the healthcare contact center vertical market and rapid growth has created a need to fill the position of Help Desk Technician.

Summary: The Help Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Evaluate documented resolutions and analyze trends for ways to prevent future problems.
Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Install anti-virus software.
Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and frequently asked questions lists for end users.

Education/Experience: This is an entry level position. College diploma or university degree in the field of computer science and/or 1 year of equivalent work experience would be favorable. Any industry applicable certification (A+, MCP, etc.) would also help distinguish candidates.

Technical Skills: Knowledge of basic computer hardware, experience with desktop and server operating systems, working knowledge of a range of diagnostic utilities, good understanding of the organization's goals and objectives, good written and oral communication skills, exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills and strong documentation skills. CCNA, CCNP, CCSE, Comptia A+, MCSE is a plus.

**Candidates responding to this posting must currently possess the eligibility to work in the United States**

Workforce Analyst
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Over two decades of experience have elevated CareNet to being the premier provider of care management services by delivering unrivaled flexibility in serving its members and patients.

Our vision to be a leader in the healthcare contact center vertical market, has made it necessary for CareNet to seek an expert Workforce Analyst located in our San Antonio office. This is an ideal opportunity for a highly motivated, energetic and experienced Workforce Analyst to join and lead in CareNet's growth strategy. You will prepare and produce work volume and staffing forecasts on a daily, weekly, monthly, quarterly and annual basis for workgroups and comparative data on results vs. forecasts. The position will identify opportunities for improvement and recommend solutions by providing workforce management scheduling and load balancing requirements for work peaks and valleys.

This critical forecasting position will constantly make adjustments and recommendations for the optimization of schedules to maximize service and quality. The Workforce Analyst will contribute significantly to the company's success and offers a competitive salary with industry leading benefits package to include a company matching contribution 401(k) plan.

Responsibilities listed are representative of the knowledge, skill, and ability required:

Create reports on historical data and forecasting results from applicable systems.
Analyze data offering and make recommend solutions for implementation.
Analyze and develop recommendations for forecasting and scheduling. By using scheduling software, create weekly staffing requirements for each operation.
Update and maintain operations call volume patterns which accurately validate forecasting methods.
Utilize staffing requirements and call center schedules to determine required staffing levels to ensure meeting operational commitments.
Create integrated database tracking tools for staffing shrinkage patterns (vacation, sick, training, etc.) to optimize staffing forecasts.
Maintain holiday patterns forecasts to ensure effective coverage for holidays.

Qualifications are as follows:

Bachelor's Degree in Business Operations or equivalent education and experience.
Five (5) or more years successful related forecasting and planning experience, with strong operations background, preferably in a high demand production environment.
Experience should include building and maintaining complex forecasting models using internal methods and integrating these with proprietary database and related IT resources.
Experience with leading managers and staff professionals in workforce planning sessions and ability to develop relationships with internal customers and become their single point of contact.

**Candidates responding to this posting must currently possess the eligibility to work in the United States**

CareNet has a fantastic total compensation package that includes a rich benefits plan featuring medical, dental, vision and company matching 401(k) contributions! Candidates responding to this posting must currently possess the eligibility to work in the United States. If you have a "can-do" attitude and are looking for a rare opportunity to join an aggressively growing company, please email your resume to jobs@callcarenet.com.